Help
Questions
Bristles, cleaning, sponges, payment, delivery and returns.
Brushes
What are the bristles made of?
Every HUEVORI brush uses synthetic fibre. None contain animal hair. Handles are lacquered wood and ferrules are aluminium.
What do the handle colours mean?
Warm handles (H01–H09) are for base and cheeks, cool handles (H10–H18) are for eyes, and neutral handles (H19–H24) are for contour, sculpting and setting. The brush guide shows every head shape and what it does.
Can I use the brushes with cream and liquid products?
Yes. Synthetic fibres work with powder, cream and liquid products.
How do I clean them?
Wet the head with lukewarm water, work in a little mild soap on a cleaning mat or your palm, rinse until the water runs clear, squeeze gently, reshape and dry flat or head-down. Do not stand wet brushes upright, because water can run into the ferrule and loosen the glue. For brushes used with liquid products, wash after each use; for powder brushes, about once a week.
Do the cleaning mats disinfect brushes?
No. Our cleaning mats are textured silicone surfaces that help you wash brushes and sponges with soap and water. Regular washing, thorough rinsing and complete drying are what keep your tools clean.
Sponges
Are the sponges latex-free?
Yes, our sponges are latex-free polyurethane foam.
How often should I replace a sponge?
Every one to three months with regular use, or sooner if the surface tears or it no longer dries out fully. Sponges are sold in multi-piece sets so you can rotate them.
Orders and payment
Which currency will I pay in?
The currency you see at checkout is the currency you are charged in. You can choose USD, EUR, GBP, DKK, SEK, NOK or CHF from the menu at the top of every page. Prices in currencies other than USD are converted at fixed rates we set and are rounded.
Which payment methods do you accept?
The payment methods available for your order are shown at checkout, including Visa, Mastercard and American Express cards. Payments are encrypted and processed by a PCI DSS-compliant payment provider; we never see your full card number. Your statement will show HUEVORI.
Can I change or cancel my order?
Yes, free of charge until it is dispatched. Email support@huevori.shop with your order number as soon as possible.
Do you have discount codes?
No. We do not run discount codes or promotions at the moment, and our prices are the same for everyone.
Delivery and returns
Where do you ship and how long does it take?
We ship from Hong Kong to the EU, the UK, Norway, Switzerland, Iceland, Liechtenstein, the United States, Canada, Australia, New Zealand and within Hong Kong. Standard tracked delivery takes 7–14 business days after dispatch, express 4–7. Details and costs are on our delivery page.
Will I pay import charges?
Possibly. Our prices do not include import taxes, customs duty or carrier handling fees in your country. See Delivery & import charges.
Can I return something?
Yes. You have 30 days from delivery under our returns promise, and customers in the EU, the UK and the EEA also have a 14-day statutory right of withdrawal. See Returns & withdrawal.